Shipping and Returns Policy
Shipping and Returns Policy
Effective Date: May 23, 2025
Company Information:
HC Forklift America
Wholly owned and operated by Hangcha Group
1338 Hundred Oaks Dr, Suite DD
Charlotte, NC 28217
Toll Free：(888) 652-8395
Phone：(980) 888-8335
1. Acceptance of Terms
By accessing or using the HC Forklift America website, you agree to comply with and be bound by our Shipping and Returns Policy, our Terms and Conditions, and our Privacy Policy. If you do not agree to these terms, please refrain from using our website.
2. Shipping Flat-Rate Policies
We offer flat-rate shipping through our LTL partners to provide our customers with the best possible rates when shipping equipment. Our shipping policies are categorized based on similar products to provide accurate flat shipping rates to our customers.
General Shipping Policy
Flat Rate Cost: $2,100.00 USD
Delivery Location: Continental United States
Estimated Delivery Date: 5-8 Business Days
Fulfilled through our 4 Locations (Headquarters, Rock Hill Warehouse, LA Warehouse, and Houston Warehouse.
Order Cut Off: 2:00 pm Eastern Standard Time, Monday - Friday
Handling Times: 1-3 Days, Monday - Friday
Transit Time: 4- 5 Days, Monday - Friday
Fulfilled through our 4 Locations (Headquarters, Rock Hill Warehouse, LA Warehouse, and Houston Warehouse.
Order Cut Off: 2:00pm Eastern Standard Time, Monday-Friday
Pallet Jack Shipping Policy
Flat Rate Cost: $200.00 USD
Delivery Location: Continental United States
Estimated Delivery Date: 5-8 Business Days
Fulfilled through our 4 Locations (Headquarters, Rock Hill Warehouse, LA Warehouse, and Houston Warehouse.
Order Cut Off: 2:00 pm Eastern Standard Time, Monday - Friday
Handling Times: 1-3 Days, Monday - Friday
Transit Time: 4- 5 Days, Monday - Friday
Fulfilled through our 4 Locations (Headquarters, Rock Hill Warehouse, LA Warehouse, and Houston Warehouse.
Order Cut Off: 2:00pm Eastern Standard Time, Monday-Friday
General Products Shipping Policy
Flat Rate Cost: $500.00 USD
Delivery Location: Continental United States
Estimated Delivery Date: 5-8 Business Days
Fulfilled through our 4 Locations (Headquarters, Rock Hill Warehouse, LA Warehouse, and Houston Warehouse.
Order Cut Off: 2:00 pm Eastern Standard Time, Monday - Friday
Handling Times: 1-3 Days, Monday - Friday
Transit Time: 4- 5 Days, Monday - Friday
Fulfilled through our 4 Locations (Headquarters, Rock Hill Warehouse, LA Warehouse, and Houston Warehouse.
Order Cut Off: 2:00pm Eastern Standard Time, Monday-Friday
Burden Carrier Shipping Policy
Flat Rate Cost: $2,100.00 USD
Delivery Location: Continental United States
Estimated Delivery Date: 5-8 Business Days
Fulfilled through our 4 Locations (Headquarters, Rock Hill Warehouse, LA Warehouse, and Houston Warehouse.
Order Cut Off: 2:00 pm Eastern Standard Time, Monday - Friday
Handling Times: 1-3 Days, Monday - Friday
Transit Time: 4- 5 Days, Monday - Friday
Fulfilled through our 4 Locations (Headquarters, Rock Hill Warehouse, LA Warehouse, and Houston Warehouse.
Order Cut Off: 2:00pm Eastern Standard Time, Monday-Friday
3. Fulfillment Locations
We ship out of four fulfillment warehouses. Depending on stock inventory and the closest location to the customer will dictate which warehouse the product ships from.
Headquarters
Location: 1338 Hundred Oaks Dr, Suite DD Charlotte, NC 28217
Rock Hill Warehouse
Location: 1203 Galleria Blvd. Suite 140 Rock Hill SC, 29730
LA Warehouse
Location: 15590 Dupont Ave Chino, CA 91710
Houston Warehouse
Location: 12515 Citypark Dr, Suite 200 Missouri City, Texas 77489
4. Returns and Refunds
All sales are final. We do not accept returns, exchanges, or provide refunds under any circumstances. Please ensure that you have reviewed your order carefully before completing your purchase.
5. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after such changes constitutes your acceptance of the new Terms.
6. Contact Information
For any questions regarding the Shipping and Returns Policy, please contact us at:
HC Forklift America
1338 Hundred Oaks Dr, Suite DD
Charlotte, NC 28217
Toll Free：(888) 652-8395
Phone：(980) 888-8335